Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website.

Last Updated: 25 July 2025

1. Who we are

We are Narratable (https://narratable.co.uk). We are committed to protecting and respecting your privacy. If you have any questions about this policy or your personal data, you can contact us using the contact form at the bottom of this page.

2. What information we collect

We collect information in two main ways: data you actively provide and data collected automatically through analytics and advertising technologies.

  • Information you voluntarily provide: When you use our contact form, we collect the personal data you provide, which includes your name, email address, and the content of your message.
  • Information collected automatically: When you browse our website, we use third-party services like Google Analytics and the Meta Pixel to automatically collect technical information about your visit. This includes:
    • Your anonymised IP address.
    • Information about your browser, device type, and operating system.
    • Your Browse activity on our site, such as pages visited, time spent on each page, and links clicked.
    • Information about how you arrived on our site (e.g., from a search engine or a social media link).
    • Online identifiers, such as cookie IDs.

3. How we use your information

We use the data we collect for specific purposes:

  • To respond to your inquiries: Data from our contact form is used to reply to your messages and provide customer support.
  • To analyse and improve our website: Data from Google Analytics helps us understand how visitors interact with our website. We use these insights to improve our content, design, and user experience.
  • To measure advertising performance: Data from the Meta Pixel helps us measure the effectiveness of our advertising campaigns on platforms like Facebook and Instagram and allows us to create aggregated audiences for future advertising.

4. Legal basis for processing

We rely on different legal bases for our data processing activities:

  • For contact form submissions: Our legal basis is your Consent, which you provide by ticking the checkbox before submitting the form.
  • For analytics and advertising data: Our legal basis is your Consent, which you provide by accepting the relevant categories in our cookie consent banner. You can withdraw this consent at any time via the same banner or our Cookie Policy page.

5. Data retention

We retain data for no longer than is necessary for the purposes for which it was collected:

  • Contact form submissions: Retained for up to 12 months for reference, after which they are securely deleted.
  • Google Analytics data: User and event data is retained for a period of 14 months before being automatically deleted from Google’s servers.

6. Third-party services and data sharing

We do not sell your personal data. However, to provide our services, we share data with the following key third-party service providers:

  • Google (for Analytics & reCAPTCHA): We use Google Analytics to analyse website traffic and reCAPTCHA v3 to protect our forms. For these services, Google acts primarily as a Data Processor on our behalf. We have accepted Google’s Data Processing Terms and have disabled all non-essential data-sharing settings within our Google account.
  • Meta (for the Meta Pixel): We use the Meta Pixel for conversion tracking and advertising purposes. For this data, both Narratable and Meta Platforms, Inc. may be considered ‘Joint Controllers’.
International Data Transfers

Both Google and Meta are based in the United States. Therefore, using their services involves the transfer of your data outside of the United Kingdom. We rely on legal mechanisms such as Adequacy Regulations and Standard Contractual Clauses to ensure that your data is afforded a level of protection that is essentially equivalent to that provided under UK law.

You can view their privacy policies here:

7. Your rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Withdraw your consent at any time.
  • Object to the processing of your data.

To exercise any of these rights, please contact us using the form at the bottom of this page. You can manage your cookie consent at any time via our Cookie Policy page.

8. Cookies

We use cookies and similar technologies to analyse our website, for advertising, and to ensure our site functions correctly. For comprehensive information on the specific cookies we use, their purposes, and how you can manage them, please see our dedicated Cookie Policy.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on this page.

10. Contact us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us using the form at the bottom of this page.

Let's Talk

about bringing your audio project to life.